Refund Policy
Thank you for shopping with us! Because our products are made fresh to order through our partner, Dripshipper, we have specific guidelines for returns and refunds.
Returns
Due to the perishable nature of our coffee, we do not accept returns on any products.
Each order is roasted and prepared specifically for you, so we are unable to restock or resell returned items.
Refunds & Replacements
We only offer refunds or replacements under the following conditions:
- Your order arrives damaged
- Your order is incorrect
- Your order is lost in transit
If any of the above applies, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Photo proof (if applicable)
Once reviewed, we will offer a replacement or refund at no additional cost.
Non-Refundable Situations
We do not offer refunds or replacements for:
- Change of mind after purchase
- Incorrect address provided at checkout
- Delays caused by shipping carriers
- Orders marked as “Delivered” by the carrier
Cancellations
Orders can only be canceled within 12 hours of purchase. After this window, your order may already be in production and cannot be canceled.
Refund Processing Time
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is posted)
- Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us at kongscoffee@kingkongscoffee.com
Contact Us
For any questions or concerns, feel free to reach out:
📧 kongscoffee@kingkongscoffee.com